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Going beyond understanding ‘what went wrong’
25/3/2026
8 min read
Feature
The Energy Institute has launched an updated and expanded version of EI 3295: Reporting, investigating and learning from incidents, accidents and events, writes Energy Institute Senior Content Officer Kristy Jooste.
Richard Scaife, Director of Edinburgh-based psychologists The Keil Centre, noted during a webinar promoting the new guidance that the revamp was driven by the fact that ‘best practice has moved on since 2016’ and regulators required a ‘shift towards more of a learning culture’.
International regulators have expressed concerns regarding organisations’ current capacity to learn from past incidents. They have identified a need for more rigorous analyses that disclose underlying systemic causes. Historically, there has been a tendency to focus investigations on immediate human error, disregarding the broader organisational factors that create the conditions for such errors to occur.
Operators are now encouraged to incorporate human and organisational factors directly into their primary investigation processes.